IT Helpdesk
at Samsung SDS!

Learn more

highest pay
IT Helpdesk

at Samsung SDS!

Learn more

About the Job
Samsung SDS, San Jose, CA 95134
Pay: $28 - $30 per hour
Full-Time: Extendable contract offered by HR Partner (Metabyte)
Benefits: Health insurance (company pays part of the premium), sick leave

Job Description

Immediately Hiring!

Samsung SDS is looking for a stellar Information Technology Help Desk Specialist to support its team in San Jose, CA. If you're great at multitasking and have excellent customer service skills, then we want to talk to you!

As a team member for IT Help Desk support, you will be the main point of contact for customers! You will answer questions, look into IT problems and find solutions.

SCROLL DOWN TO APPLY BELOW! You may learn more about us on our company website, but please do not call our office regarding job applications. #SDSIT1

Responsibilities

  • Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines
  • Provide VIP support to executives and high level visitor
  • Install new hardware and software upgrades requested from users
  • Analyze and solve technical problems by using problem-solving skills
  • Conduct analysis and troubleshooting via telephone, email and using remote assistance
  • Resolve technical problems with computing equipment and software
  • Assist visitors and VIPs with the ongoing usability of PC, peripheral devices and software
  • Provide on-site technical support and end-user technical training
  • Provide technical support for IT services in conference rooms
  • Install and perform maintenance on proprietary system/s
  • Provides timely resolution of end user problem in accurate manner

Requirements

  • 2 year degree or higher or equivalent work experience with HS degree or Military experience
  • Knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of Windows OS and Mac OS X in enterprise environment is a big plus
  • Competent with PC technology: MS office, Internet, Windows, Mac OS, video conference
  • Excellent organizational skills
  • Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
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